Introduction
Arab Time Documents Clearing Services (“Arab Time”, “we”, “us”, “our”) operates arabtime.in and provides document clearing, attestation, visa, Emirates ID, medical, translation and related PRO services in the United Arab Emirates. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have, in line with the UAE’s Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
Information We Collect
We collect the information you provide directly to us, including:
- Contact details: full name, email address, phone number
- Application details: the service you’re applying for, any notes you add, and your account login (if you create one)
- Identity and supporting documents you upload for a specific service application, which may include passport copies, Emirates ID copies, visa copies, photographs, marriage/birth certificates, labour contracts, salary certificates, and similar documents required by the relevant government authority for that service
- Communications you send us via the contact form, WhatsApp, phone or email
We do not collect payment card details through this website. Service fees are handled directly with our team and are not processed as an online transaction on arabtime.in.
How We Use Your Information
We use the information you provide to:
- Process and submit your application to the relevant UAE government authority (e.g. GDRFA, ICP, RTA, DED, Ministry of Health, MOFA) on your behalf
- Contact you about the status of your application
- Respond to inquiries you send us
- Maintain your customer account and application history, if you create one
- Improve our services and website
Who We Share Your Data With
Your documents and details are shared only with the specific UAE government authority or department relevant to the service you’ve applied for, as required to complete that service. We do not sell your personal data, and we do not share it with third parties for marketing purposes.
Data Storage and Security
Documents and application data are stored on secure servers and are only accessible to authorized Arab Time staff who need them to process your application. We use HTTPS encryption across the site and apply reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
How Long We Keep Your Data
We retain application data and documents for as long as needed to complete your service and for a reasonable period afterward for record-keeping and to assist with any follow-up (such as renewals). You can request deletion of your data at any time, subject to any legal or regulatory retention requirements.
Your Rights
Under the UAE PDPL, you have the right to request access to, correction of, or deletion of your personal data, and to withdraw consent for us to process it (noting this may affect our ability to complete an in-progress application). To exercise these rights, contact us using the details below.
Cookies
We use essential cookies to keep you signed in to your account, and basic analytics cookies (Google Analytics and Google Search Console, via Google Site Kit) to understand how visitors use the site. You can control cookies through your browser settings.
Children’s Privacy
Our services are intended for adults arranging their own or their family’s documentation. We do not knowingly collect personal data directly from children; any documents relating to a minor (for example, for a family visa) are submitted by the parent or legal guardian.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, contact us:
- Email: info@arabtime.in
- Phone: +971 55 252 6841
- Address: Arab Time Documents Clearing Services, Al Qouz Ind. Fourth, Al Quoz, Dubai, UAE